I purchased a smaller version of this netbook from Amazon and it lasted for 3 weeks before the hard drive crashed. Luckily Amazon picked it right up, but then I saw they had THIS model on sale, so I thought I'd give Acer another shot. BAD MISTAKE. It never worked out of the box. After 4 calls to the poor English speaking tech support people, and 6 attempts to reload the software, they finally sent me real CD's. After an hour with yet another tech support person, it was determined that there was a hardware issue and that I was going to have to return it to the factory for repair...get this: AT MY EXPENSE! I tried explaining to the guy that it's brand new, why should I have to pay to ship it back to get it repaired? "That is Acer's policy" I was told. I asked for a supervisor and waited on hold for nearly an hour and gave up. So they wasted at least 5 hours of my time, and two weeks waiting for a response for a netbook that never worked right from the factory. Burn me once, OK...but me twice and I won't do business with you ever again. Get more detail about Acer Aspire One AOD150-1920 10.1-Inch Ruby Red Netbook - 6.5 Hour Battery Life.
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